After a fantastic holiday in South America both Kevin and Marian Cummings were preparing to catch the flight home from Santiago. It was not to be that easy as due to the eruption of the volcano in Chile flights to and from Australia were being cancelled. A week later and much toing and froing between airports we arrived safely home. As our original flights were on a prepaid special there were no seats available under the same terms for some 2-3 weeks so we took the decisions to purchase new tickets from Buenos Aries. Upon arriving back in Australia we lodged our claim under our Travel Policy that had been recommended by Austbrokers some years ago as the Cumming West Corporate Travel Policy. Despite also incurring costs for accommodation, meals, taxis and other out of pocket expenses we were helped and advised by Peter Millar who assisted in completing the claim. Within a matter of weeks we had a full refund of our fares and other costs. I cannot thank Austbrokers and Peter Millar enough for the ease with which our claim was processed and whilst a couple of items were queried Peter soon sorted these matters out for us. I have heard horror stories about claims not being paid or reduced so I cannot stress enough the importance of having the right policy and the right broker. Regards, Kevin and Marian Cummings Cummings West Accountants ~ Taxation ~ Business Advisers ~ ~ ~ Dear Sir, I would like to place on record the excellent help and service afforded to me by Peter Millar (Claims Manager). I had a major flooding and storm problem at my property south of Coffs Harbour and Peter made everything very easy for us to get our property and lives back on track. I find it refreshing to have good people backing us up in the crisis that occurred down here. Your company has insured my properties here and in Cairns for the past 22 years and have always been courteous and helpful in regards to any claims we have had. Thank you once again for your help in this matter and especially to Peter who smoothed the way. Kind Regards, David & Linda Delmont ~ ~ ~ Dear Peter, Thank you for your prompt response and assistance with our claim. We have always been extremely pleased with the service we receive from Austbrokers and have been now for 26 years. Your own assistance and service during recent years has been fantastic and we are very grateful. Kind Regards, Nigel King